FAQ
Should I include a clause about what happens if the client cancels the cleaning service last minute?
Yes, most cleaning contracts should address cancellation policies to protect your time and earnings. You can specify a notice period (like 24 hours) and whether a cancellation fee applies. For example, you might charge a full service fee if they cancel without notice, or offer a partial refund if they give proper notice. This keeps expectations clear and reduces no-shows.
Do I need to list every single cleaning task in the contract, or can I just say ‘standard cleaning services’?
Listing specific tasks—like dusting baseboards, vacuuming carpets, or disinfecting high-touch surfaces—helps prevent disputes later. A vague term like ‘standard cleaning’ might lead to clients expecting more than you’re willing to provide. If you offer packages (e.g., ‘basic clean’ vs. ‘deep clean’), define each one to avoid misunderstandings about what’s included in the price.
What should I do if a client asks me to perform tasks that aren’t in the contract, like organizing their closet or laundry?
If the request isn’t part of your agreed services, treat it as an add-on and discuss pricing separately. Some clients may not realize these tasks aren’t included, so politely explain your contract terms and offer to add them for an extra fee if they’re willing. This keeps your workload predictable and ensures you’re compensated fairly for additional work.
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