Privacy Policy

At TemplateSpark ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and library of ready-to-use document templates (the "Service"). TemplateSpark is a library of professional, ready-to-use document templates — printable and editable files in Microsoft Word, Excel, and PDF formats for personal, business, study, and everyday use.

1. Information We Collect

We collect information in the following ways:

• Account information. When you register, we collect your name, email address, and a securely hashed password.
• Billing information. When you subscribe to a paid plan, our payment processor (Stripe) handles your card details. We store only non-sensitive billing metadata such as plan, subscription status, and transaction identifiers — we never store your full card number on our servers.
• Usage data. We automatically collect information such as your IP address, browser type, pages visited, templates downloaded, and timestamps to operate and improve the Service.
• Messages you send us. When you submit our contact form, we store the details you provide (such as your name, email, and message) so we can respond to your enquiry.
• Cookies. We use cookies and similar technologies for authentication, preferences, analytics, and (for free accounts) advertising. See Section 6 below.

2. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process transactions and manage your subscription.
• To send transactional emails (receipts, password resets, important account notices).
• To send marketing communications where you have opted in — you can unsubscribe at any time.
• To detect, prevent, and address fraud, abuse, and security incidents.
• To comply with our legal obligations.

3. Legal Bases for Processing

Where applicable (for example under the GDPR), we process your data on the basis of contract performance, your consent, our legitimate interests in operating and securing the Service, and compliance with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We share information only with:

• Service providers who help us operate the Service (e.g. payment processing, hosting, email delivery, analytics, advertising), bound by confidentiality obligations.
• Legal authorities when required by law or to protect our rights, users, or the public.
• Successors in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

6. Cookies, Analytics & Advertising

Essential cookies are required for the Service to function (such as keeping you signed in). You can control cookies through your browser settings, though disabling essential cookies may affect functionality.

Privacy-friendly analytics. To understand how our Service is used, we rely on Umami, a privacy-focused analytics tool. Umami is cookieless and does not use cross-site tracking or browser fingerprinting. It collects only aggregated, non-identifying usage data (such as page views, referring sites, approximate country, device and browser type), and does not store personally identifiable information. Analytics data is retained for approximately 6 months. Because no personal data is collected, this analytics does not require a cookie consent banner. If you prefer not to be measured, you can opt out per browser by running localStorage.setItem('ts-no-analytics','1') in your browser console.

Google AdSense (advertising). We use Google AdSense to show ads to visitors on our Free plan and to guests who are not signed in. Pro and active trial subscribers do not see these ads. Google and its partners may use cookies and similar technologies to serve ads based on your visits to this and other websites, to measure ad performance, and to limit how often you see an ad. This may involve processing such as your IP address, browser type, device identifiers, and pages viewed. For details on how Google uses data from sites that use its services, see How Google uses information from sites or apps that use our services. You can manage personalized advertising through Google Ads Settings and, where applicable, industry opt-out pages such as aboutads.info. Our authorized digital sellers list is published at /ads.txt.

7. Data Security

We implement industry-standard technical and organizational measures — including encryption in transit, hashed passwords, and access controls — to protect your information. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Request a portable copy of your data.
• Withdraw consent at any time, without affecting prior processing.

To exercise any of these rights, contact us using the details below.

9. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. The "Last updated" date above reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out via our contact page.